Service Management World is part of the Informa Connect division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Platinum | Gold | Silver | Bronze | Exhibitors
| Company | Booth |
|---|---|
  TeamDynamix
TeamDynamix brings modern ITSM to life with AI and no-code automation. On a single platform, unify ITSM, ESM, ITAM, and Conversational AI to streamline service delivery across the enterprise. Automate everything from ticket routing to complex onboarding workflows, and deflect requests with intelligent self-service and AI virtual agents. Go beyond ticketing: gain full control and visibility with IT Asset Management, including live discovery, software license tracking, and cost optimization. With AI-driven automation powering both service and asset management, you can reduce overhead, accelerate resolution, and make smarter decisions. Recognized by Gartner Voice of the Customer and Info-Tech ITSM Quadrants, TeamDynamix pairs powerful technology with a full-service implementation team that guides you from process consulting through automation and integration. Proud partner of HDI. Address Website Products/Services Offered
| 205 |
| Company | Booth |
|---|---|
 BMC Helix
BMCHelix, now an independent company, helps the world’s most forward-thinking IT organizations turn AI into action—unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps. Address Website Products/Services Offered
| 310 |
 Freshworks
Freshworks delivers intuitive, scalable solutions that help businesses simplify customer and employee experiences. Our flagship products, Freshservice and Freshdesk, empower organizations to operate efficiently and deliver exceptional service. Freshservice is an AI-powered IT Service Management (ITSM) platform that streamlines IT operations, automates workflows, and enables teams to deliver faster, smarter support across the enterprise. Freshdesk is a modern customer support solution that helps businesses provide effortless, omnichannel service. With tools for ticketing, collaboration, and automation, support teams can resolve issues quickly while enhancing customer satisfaction. Together, Freshservice and Freshdesk enable organizations to improve productivity, boost user satisfaction, and deliver exceptional service experiences—both internally and externally. Address Website Social Networks Products/Services Offered
| 210 |
 ManageEngine
ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit www.manageengine.com. Address Website Social Networks Products/Services Offered
| 311 |
 Serval
Address Website Products/Services Offered
| 317 |
| Company | Booth |
|---|---|
 InvGate
Address Website Products/Services Offered
| 102 |
 Nimble Evolution
Nimble Evolution empowers organizations to elevate their Service Management practices through tailored Atlassian solutions. As a trusted partner since 2009, we combine deep expertise in ITSM, ESM, DevOps, and Cloud to streamline operations, enhance collaboration, and deliver measurable business outcomes. From legacy modernization to cloud-first strategies, we help companies build resilient, agile, and high-performing service ecosystems. Drive service excellence and continuous improvement with Nimble Evolution. Address Website Social Networks Products/Services Offered
| 217 |
 Splashtop
Discover how you can streamline IT operations with AI-enabled endpoint management, integrated remote access, and cost-effective automation—all from one unified platform. See how Splashtop helps IT leaders strengthen security, enhance visibility, and reduce time spent on routine tasks.� Address Website Social Networks Products/Services Offered
| 316 |
| Company | Booth |
|---|---|
 BigPanda
BigPanda delivers agentic automation for ITOps. We enable enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. Address Website Social Networks Products/Services Offered
| 106 |
| Company | Booth |
|---|---|
 Advanced Software Products Group, Inc.
ASPG, Inc., a software leader for 40 years, specializes in security software solutions – including Enterprise Password Reset, Access Management, Account/Access Recovery, User Provisioning/Lifecycle Management, Data Encryption, Cryptography Diagnostics/Reporting, and RACF Administration/Reporting. Data centers worldwide rely on ASPG to increase productivity, protect data, and solve critical IT issues. ASPG is an IBM & Microsoft Certified Partner. Address Website Social Networks Products/Services Offered
| 118 |
 ai.work
ai.work is building the world’s first AI Worker Platform with autonomous, policy-aware agents that automate and handle the busywork behind IT, Procurement, HR, Legal, Deal Desk, Finance and Operations teams. ai.work’s AI Workers execute multi-agent orchestration through complex workflows across any tech stack from request to resolution, while learning from every interaction. Founded in 2024 by Maor Ezer and Nir Nahum - seasoned entrepreneurs behind WalkMe’s digital-adoption category - ai.work is backed by A*, lool ventures, FirstMinute Capital, Liquid2, Firsthand VC, Timeless Partners, Eckstein capital, SV Angel and other top investors. The mission: transform the chaos behind internal service workflows into self-driving operations so organizations can focus on growth, instead of what’s slowing them down. Address Website Social Networks Products/Services Offered
| 225 |
 ALVAO
ALVAO delivers Microsoft-native IT Service Management (ITSM) and IT Asset Management (ITAM) solutions built for mid-market organizations that run on Microsoft 365. With ALVAO, IT teams gain full visibility into assets, automate onboarding and offboarding, and stay audit-ready for frameworks like SOC 2, NIST, and HIPAA—without the overhead of enterprise platforms. Trusted by global brands and growing mid-sized companies alike, ALVAO combines service desk and asset management in a single, easy-to-use platform that integrates seamlessly with Intune, Entra ID, Teams, and Power Automate. Headquartered in Europe with a growing international footprint, ALVAO helps US businesses modernize IT operations, reduce manual work, and maximize ROI from their Microsoft ecosystem. Address Website Social Networks Products/Services Offered
| 322 |
 ConnectWise
Address Website | 305 |
 EasyVista
EasyVista is the European Champion in AI-Powered IT Service Management, bringing together service management, monitoring, automation, and remote support in one seamless platform. We focus on delivering AI that delivers value, empowering enterprises to transform data governance into a competitive advantage, automate IT operations, and accelerate innovation at scale. Our customer-first approach and advanced AI capabilities make us the technology partner of choice for businesses navigating the future of IT. www.easyvista.com. Address Website Products/Services Offered
| 119 |
 HaloITSM
Address Website | 405 |
 HappySignals
HappySignals is a leading IT Experience Management Platform for ITSM. From reducing reassignment count and enhancing channel efficiency to recognizing automation opportunities and proactive service delivery, HappySignals helps you elevate your ITSM strategy, motivate teams with positivity, and move your organization beyond tickets. Stop by our stand 116 to learn more. Address Website Social Networks Products/Services Offered
| 116 |
 Harmony
Address Website | 410 |
|
HDI HEAD QUARTERS
Address Website | 105 |
 HDI Local Chapters (HDC Inc.)
Address Website | 417 |
 Intelligent Dispensing Solutions
We are a manufacturer of inventory control units, with products being dispensed only after employee badge(s) access is granted. This is used in conjunction with our proprietary back end software. The software provides a means to limit quantities by item, department, employee and also provides reporting for your AP Team, restocking, and usage. We also have the ability to coordinate with your reorder program(s), so that you are never out of the items you use on a daily basis. Address Website Products/Services Offered
| 117 |
 Ivanti
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Over 34,000 customers, including 85 of the Fortune 100, have chosen Ivanti to meet their challenges. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk. Ivanti fosters an inclusive environment where diverse perspectives are honored and valued, reflecting a commitment to a sustainable future for customers, partners, employees and the planet. Learn more at www.ivanti.com and follow us on social media @GoIvanti. Address Website Social Networks Products/Services Offered
| 213 |
 Moveworks
Moveworks is the AI assistant for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks AI assistant is powered by an agentic Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, CRM, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to be more productive across applications. Learn more at Moveworks.com. Address Website Products/Services Offered
| 323 |
 Onsharp
Onsharp builds smarter portals that help growing businesses tackle real-world challenges so they can simplify service, empower their teams, and scale with ease — all backed by a team you’ll actually enjoy working with. Whether it’s for your clients, employees, dealers, or partners, the right portal will simplify complexity and empower every user with exactly what they need to succeed. At Onsharp, you work directly with our in-house, Midwest-based team—no outsourcing, no uncertainty. With 25+ years of experience in custom portal development, we bring the expertise and dependability to solve your toughest challenges. Let’s build a portal that takes your business further, faster. Address Website Social Networks Products/Services Offered
| 112 |
 PassionIT Group
PassionIT Group is a global leader in IT Service Management training and consulting, dedicated to helping organizations transform their IT capabilities into measurable business outcomes. With decades of experience and a team of accredited experts, we deliver solutions that align IT strategy with business goals. Our Core Offerings 1. Corporate IT Training & Certification Live Instructor-Led Classes (Virtual or Onsite) Self-Paced eLearning for flexible learning Exam Vouchers for ITIL®, PRINCE2®, Lean Six Sigma, PMP, and CompTIA certifications Custom Training Packages tailored to organizational needs Our programs go beyond theory—providing actionable, real-world knowledge that accelerates team performance and ensures certification success. 2. Strategic IT Service Management Consulting ITIL® Framework Implementation Business Process Alignment Strategic Planning & Roadmapping Root Cause Analysis & Performance Improvement We partner with your leadership teams to create cohesive IT strategies that drive agility, innovation, and measurable results. 3. Experiential Learning & Simulations G2G3 Polestar Simulations for Project and Service Management Hands-on workshops that break down silos and energize teams toward successful change. 4. Coaching & Mentoring Business coaching to develop leadership capability Guidance for continuous improvement and organizational health Our approach focuses on empowering your internal teams rather than relying on external consultants—ensuring knowledge retention and long-term success. Why PassionIT Group? Accredited Instructors with 20+ Years Experience Global Delivery Capability High Pass Rates & Client Satisfaction Flexible Learning Models to fit your business needs From Certification to Contribution—PassionIT Group helps IT teams Train, Thrive, and Transform. Address Website Social Networks Products/Services Offered
| 418 |
 Quest Software
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn. Address Website Products/Services Offered
| 111 |
 Resolve
Resolve is redefining IT operations with an agentic automation and orchestration platform built for the Zero Ticket future. Our platform automates manual workflows to autonomously detect, diagnose, and resolve incidents before they impact the business. By transforming reactive workflows into proactive, self-healing systems, Resolve slashes ticket volume and alert noise by up to 90%, reduces MTTR from hours to minutes, and empowers IT teams to scale without increasing headcount. Learn more at resolve.io Address Website Social Networks Products/Services Offered
| 113 |
|
Rezolve.ai
Rezolve.ai is a next-generation AITSM and HR Service Delivery platform powered by agentic AI and proprietary RAG algorithm. Rezolve.ai's Agentic SideKick 3.0 enables autonomous ticketing, knowledge management, and query resolution support for employees right within Microsoft Teams, Slack, and legacy systems. Rezolve.ai offers a powerful suite of features including 1000+ app integrations, visual analytics dashboard, Creator Studio, Rezolve SearchIQ (agentic AI-powered self-service knowledge support), and Rezolve VoiceIQ (AI-powered ticket creation over telephone and voice channels). Address Website Social Networks Products/Services Offered
| 216 |
 SymphonyAI
SymphonyAI is a market-leading, AI-powered ITSM platform that integrates agentic AI and intelligent automation to meet enterprise demands for intelligent service management—without the complexity, hype, or cost of legacy solutions. Customers have achieved up to 204% ROI, $3.2M in net present value, 60% automation of service requests, and a payback period of under six months. Founded in 2017, SymphonyAI has grown to a team of 2,000 professionals and is now a leading AI SaaS provider, delivering packaged enterprise AI solutions across critical industry use cases. Its customers include many of the top 200 financial institutions, top 15 global grocers, and top 25 consumer packaged goods (CPG) companies. Address Website Social Networks Products/Services Offered
| 211 |
 SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid’s AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success. With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com. Address Website Products/Services Offered
| 110 |
 TOPdesk
TOPdesk is a service management platform designed to streamline your organization’s IT and business processes. Built on ITIL best practices, our out-of-the-box software empowers teams to deliver outstanding services across IT, facilities, HR, and more, all from a single, easy-to-use platform. No coding knowledge is needed, so you can quickly automate workflows, provide self-service options to your customers, and access real-time reporting. Our in-house consultancy team supports you through implementation, with the goal of making your organization fully self-sustainable, while our support team is available to answer any questions you may have along the way. Address Website Social Networks Products/Services Offered
| 223 |
 Tray.ai
Tray.ai is the creator of Merlin Agent Builder — the way to build and deploy high-value AI agents without constraints. Unlike single-purpose SaaS apps, Merlin fits your business needs. Whether you start from scratch or use our pre-built accelerators, configure, deploy and manage horizontal AI agents — all in one place, without coding or complexity. Built on the Tray composable AI integration platform, it includes the connectivity, data integration, guardrails, governance controls, and scalability needed to deploy agents enterprise-wide. Learn more at Tray.ai Address Website Social Networks Products/Services Offered
| 411 |
 Unthread
Unthread is an AI-automated ticketing platform built into Slack. We serve as a unified ticketing infrastructure for all operations teams to automatically track and resolve employee questions through Slack channels, DMs, and conversational portal using Agentic AI. For enterprises who already invested in an ITSM tool, you can leverage Unthread's AI capabilities while maintaining your other ITSM investments. Address Website Social Networks Products/Services Offered
| 416 |
 Xurrent
Service Management Designed for the Modern Enterprise Xurrent helps organizations simplify and optimize their IT processes, enabling teams to focus on what matters most — delivering exceptional customer value. Whether a growing business or large enterprise, our scalable solutions are tailored to meet your specific needs, helping you achieve operational excellence with ease. Address Website Social Networks Products/Services Offered
| 422 |
